Effective Date: May 5, 2025
Elevate Media ("we," "us," or "our") is committed to protecting the privacy of everyone who visits our website at elevatemedia.cc (the "Site") or engages with our digital marketing and customer acquisition services.
Please read this policy carefully. By using our Site or services, you agree to the practices described here.
1. Who We Are
Elevate Media is a digital marketing agency serving home service businesses, contractors, tradespeople, and related professionals. We provide advertising management, customer acquisition systems, appointment booking support, and related marketing services designed to help businesses generate inbound customer inquiries and improve operational efficiency.
Website: https://elevatemedia.cc
Contact: [email protected]
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide Directly
When you fill out a contact form, book a call, or sign up for our services, we may collect:
Full name
Email address
Phone number
Business name and type
Geographic service area
Any other information you voluntarily submit
2.2 Automatically Collected Information
When you visit our Site, we and our third-party service providers may automatically collect:
IP address and approximate location
Browser type and device information
Pages visited and time spent on the Site
Referring URLs
Cookie and tracking pixel data (see Section 5)
3. How We Use Your Information
We use the information we collect to:
Deliver and improve our advertising, customer acquisition, and appointment booking services
Run and optimise targeted advertising campaigns (e.g. on Facebook/Meta and Google)
Communicate with prospective and current business clients about our services
Schedule and conduct onboarding calls
Send service-related communications and updates
Comply with legal obligations
Prevent fraud and maintain the security of our services
We do not sell personal information to third parties for their own marketing purposes.
4. How We Share Your Information
We may share your information in the following circumstances:
4.1 With Service Providers
We use trusted third-party tools to operate our business, including:
CRM and pipeline management (e.g. GoHighLevel / LeadConnector)
Advertising platforms (Meta/Facebook Ads, Google Ads)
Scheduling and calendar tools
Email and SMS communication platforms
Analytics and website performance tools
These providers are only given access to the information necessary to perform their specific function and are bound by their own privacy policies and data protection obligations.
4.2 Legal Requirements
We may disclose information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Elevate Media, our clients, or others.
4.3 Business Transfers
If Elevate Media is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction. We will notify affected parties as required by applicable law.
4.4 SMS Communications and Consent
By submitting your phone number through our website forms, chat widget, scheduling forms, or other opt-in methods, you expressly consent to receive SMS text messages from Elevate Media regarding your inquiries, requested services, appointments, account-related communications, and occasional marketing updates.
Message frequency may vary. Message and data rates may apply depending on your mobile carrier plan.
You can opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at [email protected].
Consent to receive SMS messages is not a condition of purchase. We do not share SMS consent or phone numbers with third parties or affiliates for their own marketing purposes.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (such as pixels and local storage) to operate and improve our Site and advertising campaigns. These may include:
Essential cookies: Required for basic Site functionality
Analytics cookies: To understand how visitors use our Site (e.g. via Google Analytics)
Advertising pixels: To track campaign performance and build retargeting audiences on platforms like Meta and Google
You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect Site functionality. For Meta and Google ad personalisation, you can opt out through your account settings on those platforms or via industry opt-out tools such as the Digital Advertising Alliance (optout.aboutads.info).
6. Data Retention
We retain personal information only as long as necessary to fulfil the purposes described in this policy, or as required by law. Specifically:
Customer inquiry and contact information is retained for up to 12 months or until the inquiry has been resolved or the service relationship ends, whichever is earlier.
Client and prospect information is retained for the duration of the business relationship and for a reasonable period thereafter
Analytics and log data is retained for up to 24 months
When data is no longer needed, it is securely deleted or anonymised.
7. Data Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. These include secure data storage, access controls, and using reputable third-party platforms with their own security certifications.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you provide information at your own risk.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information. These may include:
The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your personal information
The right to withdraw consent where processing is based on consent
The right to object to or restrict certain processing activities
The right to data portability (where applicable)
To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law.
If you are a resident of California (USA), you may have additional rights under the California Consumer Privacy Act (CCPA). If you are located in the European Economic Area or United Kingdom, you may have rights under the GDPR or UK GDPR. If you are in New Zealand, the New Zealand Privacy Act 2020 applies.
9. Children’s Privacy
Our Site and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
10. Third-Party Links
Our Site may contain links to third-party websites (such as scheduling tools or social media platforms). This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
Continued use of our Site or services after any update constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Elevate Media
Website: https://elevatemedia.cc
Email: [email protected]
© 2026 Elevate Media. All rights reserved.